Frequently Asked Questions
Frequently Asked Questions – Sandra’s Farm
Account and Profile
1. How do I register?
You can register by clicking the Sign Up option on the homepage of the Sandra’s Farm Platform. Fill in the required details in the registration form that appears. Complete registration by submitting your details and preferred payment option.
*Note: Review and accept the Terms and Conditions before proceeding.
2. Can I have multiple registrations?
Each email address and contact phone number can be registered with only one Sandra’s Farm account and multiple registrations using the same details are not permitted.
3. Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses to your Sandra’s Farm account and manage them under your account settings. However, all items in a single order can be delivered to only one address and if you want products delivered to different addresses you must place separate orders.
4. What should I do if I forget my login details?
If you forget your login details, use the Forgot Password option on the login page. You will receive a verification code on your registered mobile number or email. Follow the instructions to reset your password securely. Always keep your updated login details confidential.
5. Is my profile information kept confidential?
Yes your profile information is kept confidential and protected through appropriate security measures. It is used only for account management order processing and service related purposes. Your data is handled in accordance with the Privacy Policy. Information is not shared except as permitted by law or policy.
6. Can I edit my profile information?
Yes you can edit your profile information at any time through your account settings. This includes updating personal details contact number and delivery addresses. Changes may require verification for security purposes. Keeping your profile updated helps ensure smooth order delivery.
Delivery Related
7. When will I receive my order?
Your delivery time depends on the selected delivery slot and product availability. Estimated timelines are shown at checkout. Delays may occur due to operational or weather conditions. You will be notified if there is any change.
8. How are vegetables packaged for delivery?
Vegetables are hygienically packed to maintain freshness and quality. Care is taken to avoid damage during transit. Packaging may vary based on the type of produce. Eco friendly packing may be used where possible.
9. How are vegetables weighed?
Vegetables are weighed at dispatch or at the time of delivery as applicable. Natural variations in size and weight may occur. Final billed weight is reflected in the invoice. This ensures accurate pricing.
10. How will the delivery be done?
Orders are delivered to your registered address by authorized delivery partners. Delivery is contact based or contactless as applicable. Identity verification may be required at delivery. Proper handling is ensured during transit.
11. Can I change my delivery address after placing an order?
Address changes are allowed only before the order is dispatched. Once dispatched changes cannot be made. You can manage addresses in your account settings. Separate orders are required for different addresses.
12. Do you deliver in my area?
Delivery availability depends on your pin code. You can check serviceability on the Platform. Coverage areas may change based on operational capacity. Unavailable locations will be notified during checkout.
13. Will someone inform me if my delivery is delayed?
Yes you will receive notifications if there is a delivery delay. Updates are shared through SMS app notifications or email. Delays may occur due to traffic weather or supply issues. Customer Support can assist if needed.
14. Is there a minimum order value for delivery?
Minimum order value if applicable will be displayed at checkout. This may vary by location or delivery slot. Orders below the minimum may not be accepted. Details are shown before confirmation.
Payments
15. What are the available payment methods?
Sandra’s Farm accepts UPI debit cards credit cards and net banking. Available options are shown during checkout. Payment methods may vary by location. All payments are processed securely.
16. Are there any additional charges apart from the product price?
Applicable taxes delivery charges or handling fees if any are shown before payment. There are no hidden charges. The final payable amount is displayed clearly. You confirm the amount before placing the order.
17. Is it safe to use my credit or debit card on the Platform?
Yes all card payments are processed through secure encrypted gateways. Card details are not stored on the Platform. Transactions follow banking security standards. Your information remains protected.
18. Is Cash on Delivery available?
No, Cash on Delivery option is available on the Sandra’s Farm Platform8 and all orders must be fully prepaid using the online payment methods shown at checkout.
19. Will I receive confirmation after payment?
Yes, once payment is successfully completed you will receive order confirmation and invoice details, which can be viewed in your account section.
Bulk and Business Order
20. Can I place bulk or business orders on Sandra’s Farm?
Yes Sandra’s Farm accepts bulk and business orders in addition to regular household orders and such orders may be subject to availability pricing delivery timelines and advance coordination as communicated at the time of order.
21. Are bulk or business orders processed differently from regular orders?
Bulk and business orders may require additional confirmation extended preparation time or separate delivery arrangements depending on quantity and product type.
22. Is advance payment required for bulk or business orders?
Yes advance payment is mandatory for all bulk and business orders to ensure confirmation processing and allocation of stock.
23. Is pricing different for bulk or business orders?
Yes pricing for bulk or business orders may differ from regular orders depending on quantity product type sourcing requirements and delivery arrangements and such pricing will be communicated before order confirmation.
24. What is the Minimum Order Quantity for bulk or business orders?
Minimum Order Quantity varies by product category and availability and applicable MOQ details will be shared during order placement or through Customer Support
Cancellation Return and Refund
25. What is the cancellation policy for orders?
Orders can be cancelled only before dispatch and cancellation availability depends on the order status at the time of request, after which cancellation will not be permitted.
26. Are all products eligible for return?
No vegetables are strictly non-returnable due to their perishable nature and food safety requirements, while return eligibility for other products is subject to the specific product category and applicable policy.
27. What should I do if I receive damaged or incorrect items?
If you receive damaged or incorrect items other than vegetables you must contact Sandra’s Farm Customer Support immediately with your order details. Refund requests must be supported with clear images or videos of the damaged product submitted to the support team. Appropriate action including refund or replacement will be taken only after verification of the provided evidence.
28. How are refunds processed?
Approved refunds are credited back to the original mode of payment used for the order and no wallet or stored balance is provided.
29. How long does it take to receive a refund?
Refund timelines depend on the bank or payment service provider and may vary based on the payment method used.
30. Are refunds available for bulk or business orders?
Refunds for bulk or business orders depend on the product type order status and agreed terms communicated at the time of order confirmation.
Others
31. How can I contact the Sandra’s Farm support team?
You can contact the Sandra’s Farm support team through email address or customer support contact number provided on the Platform for order related queries complaints refunds or assistance.
E-mail: sandrasfarmofficial@gmail.com
Contact No: +91 98947 68766